While rare, occasionally items are damaged in transit. Please inspect your purchased items upon arrival. If you receive a piece that is incorrect or damaged, please notify our Customer Support team within 48 hours at ​support@jaimeerose.com​ to file a claim. Any notifications or claims outside of this window will be denied. Customers are required to photograph any damages to items and email the images to support@jaimeerose.com so that we can file a claim with our freight or shipping provider.  Should it be determined that the item was damaged in transit to you, Shop Jaimee Rose will replace the item or schedule a service technician to repair the issue. Damages must be reported within 48 hours of item receipt. Items reported after this time cannot be returned, refunded, or exchanged.