Can I cancel my custom artwork or furniture order?

Custom Artwork and Furniture are made to order. Due to the custom nature of these items, all sales are final. Please allow 10-12 weeks for delivery unless otherwise specified in the product description.

By |2022-05-05T10:47:59-07:00May 5th, 2022|, |Comments Off on Can I cancel my custom artwork or furniture order?

What do I do if I receive a damaged or incorrect item?

Damaged or Incorrect Items

While rare, occasionally items are damaged in transit. Please inspect your purchased items upon arrival. If you receive a piece that is incorrect or damaged, please notify our Customer Support team within 48 hours at ​support@jaimeerose.com​ to file a claim. Any notifications or claims outside of this window will be denied. Customers are required to photograph any damages to items and email the images to support@jaimeerose.com so that we can file a claim with our freight or shipping provider.  Should it be determined that the item was damaged in transit to you, Shop Jaimee Rose will replace the item or schedule a service technician to repair the issue. Damages must be reported within 48 hours of item receipt. Items reported after this time cannot be returned, refunded, or exchanged.

By |2022-05-05T10:47:59-07:00May 5th, 2022|, |Comments Off on What do I do if I receive a damaged or incorrect item?

Does ShopJaimeeRose allow backorders?

Backorders

Good things are worth the wait. As a service to our customers we allow backorders for many items. That way our customers can reserve precious and rare items that are in high demand. If an item is on backorder, you will be informed at the time you place your order. At ShopJaimeeRose we are in constant communication with our suppliers and vendors. We strive for accurate stock statuses and estimated shipping times. Delays in production and delivery lead times do occur and shipping and delivery dates are subject to change. Backordered furniture and artwork orders that have been sent to the manufacturer or artist cannot be canceled. Due to the custom nature of these items, all sales are final. Backordered items will be shipped as soon as they are received by us or our suppliers and you will be notified of the shipment and delivery timeline.

By |2022-05-05T10:47:59-07:00May 5th, 2022|, |Comments Off on Does ShopJaimeeRose allow backorders?

What types of items will ship the fastest?

SHIPPING REGULARLY STOCKED DECOR ITEMS, PILLOWS, AND TEXTILES

Decor items that we stock and are shipped directly from ShopJaimeeRose by parcel carriers such as FedEx Ground will be shipped according to the lead times published on the specific product page. If available, tracking information will always be sent to the customer. Changes to an address cannot be made 24 hours after receipt of your order. Once your order has been placed in our shipping queue, we cannot make changes to the order.We will inform you of any status changes or delays as we are made aware by our freight and parcel delivery partners. We appreciate your patience as we work with our vendors and suppliers to deliver your orders as quickly as possible.

By |2022-05-05T10:47:59-07:00May 4th, 2022|, |Comments Off on What types of items will ship the fastest?

How long will my order take to arrive?

SHIPPING

Global supply chain disruptions have made delivery times for furniture and home decor items unpredictable. As such all delivery times are estimates only.

At Shop Jaimee Rose we carefully curate the most beautiful decor and furniture available. These timeless pieces have been sourced the world over and are destined to be your treasured heirloom. Because each piece we sell is typically hand-made with great care, frequently fragile in nature and remote in origin, transporting it to your door is uniquely challenging. Just as you will prize and care for your purchased item in your home for generations, we take the time and care to make sure it arrives in perfect condition in the quickest time circumstances allow without compromising quality.

We do our best to estimate your arrival time accurately, but unlike some of the massive bulk item retailers, we cannot guarantee the exact date of delivery of a unique item that took many days to handcraft for you. We will update you on the status of your delivery if there are any changes to estimated lead times. When you place your perfect item in the perfect place in your home, the wait will have been worth it. Meanwhile, If you have any questions regarding your order, please contact our Customer Care Team at support@jaimeerose.com or by phone at 480.360.4237.

By |2022-05-05T10:50:13-07:00May 4th, 2022|, |Comments Off on How long will my order take to arrive?

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