JAIMEE ROSE INTERIORS:Home/Shop/FAQs
FAQs2022-05-05T11:19:36-07:00

Frequently Asked Questions

Can I return furniture?2022-05-05T12:14:12-07:00

Furniture Returns

All furniture sales are final. Once an order has been submitted, it cannot be changed or modified in any way. We cannot accept returns on any furniture purchases. Furniture is carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Please note any damages at the time of delivery.

If you receive any furniture that is incorrect or damaged, please notify our Customer Support team within 48 hours at ​support@jaimeerose.com​​ to file a claim. Any notifications or claims outside of this window will be denied. See the Store Policy section titled DAMAGED ITEMS for more details.

All product delivery dates are subject to change based on our vendors’ and manufacturers’ production schedules. Our Customer Service Team will notify you of delivery date changes that impact your order as we become aware of them.

Can I return a mirror?2022-05-05T12:06:10-07:00

Mirror Returns

All mirror sales are final. Once an order has been submitted, it cannot be changed or modified in any way.  We cannot accept returns on any mirror purchases. All mirrors are carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Please note any damages at the time of delivery. If you receive any mirror that is incorrect or damaged, please notify our Customer Support team within 48 hours at ​support@jaimeerose.com​​ to file a claim. Any notifications or claims outside of this window will be denied. See the store policy section titled DAMAGED ITEMS for more details.

All product delivery dates are subject to change based on our vendors’ and manufacturers’ production schedules. Our Customer Service Team will notify you of delivery date changes that impact your order as we become aware of them.

Can I return artwork?2022-05-05T12:06:14-07:00

Artwork Returns

All artwork sales are final. Once an order has been submitted, it cannot be changed or modified in any way. We cannot accept returns on any artwork purchases. All artwork is carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. If you receive an artwork that is incorrect or damaged, please notify our Customer Support team within 48 hours at ​support@jaimeerose.com​​ to file a claim. Any notifications or claims outside of this window will be denied. See the store policy section titled DAMAGED ITEMS for more details.

All product delivery dates are subject to change based on our vendors’ and manufacturers’ production schedules. Our Customer Service Team will notify you of delivery date changes that impact your order as we become aware of them.

How do I return lighting?2022-05-05T12:06:30-07:00

Lighting Returns

Return shipping is the responsibility of the customer. All refunds are in the form of store credit minus the original shipping and handling charges, and less a 25% restocking fee. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. See the store policy section titled GENERAL RETURN POLICY for how to initiate a rug return.

Once the light fixture has been received, our Customer Service Team will inspect the light fixture for any wear or damage. This process takes approximately 5-7 business days from the date of receipt. A refund will be issued once the inspection is completed within 10-12  business days, less return shipping, and a 25% restocking fee (per fixture).

If you receive any lighting that is incorrect or damaged, please notify our Customer Support team within 48 hours at ​support@jaimeerose.com​ to file a claim. Any notifications or claims outside of this window will be denied. See the store policy section titled DAMAGED ITEMS for more details. We cannot process a claim or issue a return on lighting that has been installed. Returns that arrive at Shop Jaimee Rose with postage due will be returned to the sender.

All product delivery dates are subject to change based on our vendors’ and manufacturers’ production schedules. Our Customer Service Team will notify you of delivery date changes that impact your order as we become aware of them.

REQUIREMENTS FOR LIGHTING RETURNS:

  • The item must have been delivered within the last 15 Days.
  • The item must be unused and uninstalled.
  • The item must be in the original packaging. This includes all original packaging material and original factory information and paperwork.
  • The Item must be packaged exactly as it was shipped. Do not write on, or otherwise mare the original packaging. Even small errors in repackaging the lighting could cause damage to the light fixture and render the return ineligible for a refund.
  • There is a 25% restocking fee on all returned lighting.
How do I return rugs?2022-05-05T12:01:05-07:00

Return shipping is the responsibility of the customer. All refunds are in the form of store credit minus the original shipping and handling charges, and less a 25% restocking fee. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns that arrive at Shop Jaimee Rose with postage due will be returned to the sender.  See the store policy section titled GENERAL RETURN POLICY for how to initiate a rug return.

Make sure your RMA form is included with your returned rug. Once an authorized returned rug has been received, our Customer Service Team will inspect the rug for any wear, or damage. This process takes approximately 5-7 business days from the date of the rug arriving at Shop Jaimee Rose. If the Customer Service Team determines that the rug can be restocked, store credit will be issued within 10-12 business days of this review.

All product delivery dates are subject to change based on our vendors’ and manufacturers’ production schedules. Our Customer Service Team will notify you of delivery date changes that impact your order as we become aware of them.

REQUIREMENTS FOR RETURNING RUGS

  • The rug was delivered within the last 15 days.
  • The rug must be in its original packaging. Original packing materials, labels, certificates of authenticity, and all other documents from the manufacturer must be included. Do not write on, or otherwise mare the original packaging.
  • There is a 25% restocking fee on all returned rugs.
  • Any customized size is not eligible for a refund.
  • Rug swatches sales are final and ineligible for return.

Rug Returns

How do I return an undamaged item?2022-05-05T12:38:59-07:00

Returning Undamaged Items

  • Damaged or incorrect items must be reported to support@jaimeerose.com within 48 hours of item receipt. Items reported after this time cannot be returned, refunded, or exchanged. See the store policy section DAMAGED ITEMS for detailed instructions.
  • All undamaged items must be returned within 15 days of the delivery of the item to the customer. Some items including rugs, mirrors, and furniture are final sales.
  • To initiate a return, please send an email requesting a Return Merchandise Authorization (RMA) form to Shop Jaimee Rose at support@jaimeerose.com.
  • Please include your order number, item name, and reason for return.
  • Our Customer Support team will review your return request and issue an RMA form.
  • You must print and include your RMA form with the returned item. Items received without an RMA form will not be eligible for a return.
  • Returning an item is undertaken at your own risk and at your cost. It is your responsibility to ensure that the item is adequately packaged and insured. Shop Jaimee Rose is not liable for damage caused by inadequate packaging by you or your chosen shipper. If the item is damaged or lost in transit, the item will not be eligible for a return.
  • Shipping and handling charges are non-refundable unless the item received is damaged, defective, or incorrect.
  • Returns sent with postage due will be returned to the sender.
  • Once you have received an RMA from Shop Jaimee Rose, you may ship your item via your chosen carrier, and at your expense, to:

Shop Jaimee Rose

3517 E Indian School Rd.

Phoenix, AZ 85018

  • Allow 5-7 business days from receipt of the item at Shop Jaimee Rose for our Customer Service Team to conduct a quality inspection and verify the eligibility for return.
  • If our Customer Service Team determines that the item is acceptable, you’ll receive an email notification. A refund will be issued as store credit minus the original shipping and handling charges and a 25% restocking fee.
  • Please allow 10-12 business days for your store credit to be available.
What is ShopJaimeeRose’s Return Policy?2022-05-05T12:38:43-07:00

At Shop Jaimee Rose, we are very excited to share our collection with you. Each item has been chosen with care. Should you be dissatisfied with your purchase and wish to return an item that has already been delivered, please follow the instructions below to obtain a Return Merchandise Authorization (RMA) form from Shop Jaimee Rose. All accepted returns other than damaged items will be issued store credit for the original purchase price minus all shipping and handling charges and a 25% restocking fee. Customers are responsible for return shipping.

Do you offer White Glove delivery?2022-05-05T12:39:06-07:00

White Glove delivery is available for select items.

If White Glove delivery is specified, our local delivery company will contact you to schedule delivery when your item has arrived at their warehouse.

Make sure the area where the large item will be placed is clear. Our delivery crew cannot move furniture out of the way, dispose of unwanted furniture, or remove doors from hinges to allow for extra clearance.

Our delivery crew will place your item in the desired location on the ground floor or up or down one flight of stairs. They will also remove and dispose of any wrapping and packaging materials.

Do you ship outside of the continental United States2022-05-05T12:39:24-07:00

At this time, we only ship to the continental United States (lower 48 states)

When will my furniture order arrive?2022-05-05T12:40:05-07:00

Our furniture and artwork are typically shipped via one of our freight partners directly from the factory. One of our Customer Care Team will reach out to you to coordinate your shipment.

Can I cancel my custom artwork or furniture order?2022-05-05T10:47:59-07:00

Custom Artwork and Furniture are made to order. Due to the custom nature of these items, all sales are final. Please allow 10-12 weeks for delivery unless otherwise specified in the product description.

What do I do if I receive a damaged or incorrect item?2022-05-05T10:47:59-07:00

Damaged or Incorrect Items

While rare, occasionally items are damaged in transit. Please inspect your purchased items upon arrival. If you receive a piece that is incorrect or damaged, please notify our Customer Support team within 48 hours at ​support@jaimeerose.com​ to file a claim. Any notifications or claims outside of this window will be denied. Customers are required to photograph any damages to items and email the images to support@jaimeerose.com so that we can file a claim with our freight or shipping provider.  Should it be determined that the item was damaged in transit to you, Shop Jaimee Rose will replace the item or schedule a service technician to repair the issue. Damages must be reported within 48 hours of item receipt. Items reported after this time cannot be returned, refunded, or exchanged.

Does ShopJaimeeRose allow backorders?2022-05-05T10:47:59-07:00

Backorders

Good things are worth the wait. As a service to our customers we allow backorders for many items. That way our customers can reserve precious and rare items that are in high demand. If an item is on backorder, you will be informed at the time you place your order. At ShopJaimeeRose we are in constant communication with our suppliers and vendors. We strive for accurate stock statuses and estimated shipping times. Delays in production and delivery lead times do occur and shipping and delivery dates are subject to change. Backordered furniture and artwork orders that have been sent to the manufacturer or artist cannot be canceled. Due to the custom nature of these items, all sales are final. Backordered items will be shipped as soon as they are received by us or our suppliers and you will be notified of the shipment and delivery timeline.

What types of items will ship the fastest?2022-05-05T10:47:59-07:00

SHIPPING REGULARLY STOCKED DECOR ITEMS, PILLOWS, AND TEXTILES

Decor items that we stock and are shipped directly from ShopJaimeeRose by parcel carriers such as FedEx Ground will be shipped according to the lead times published on the specific product page. If available, tracking information will always be sent to the customer. Changes to an address cannot be made 24 hours after receipt of your order. Once your order has been placed in our shipping queue, we cannot make changes to the order.We will inform you of any status changes or delays as we are made aware by our freight and parcel delivery partners. We appreciate your patience as we work with our vendors and suppliers to deliver your orders as quickly as possible.

How long will my order take to arrive?2022-05-05T10:50:13-07:00

SHIPPING

Global supply chain disruptions have made delivery times for furniture and home decor items unpredictable. As such all delivery times are estimates only.

At Shop Jaimee Rose we carefully curate the most beautiful decor and furniture available. These timeless pieces have been sourced the world over and are destined to be your treasured heirloom. Because each piece we sell is typically hand-made with great care, frequently fragile in nature and remote in origin, transporting it to your door is uniquely challenging. Just as you will prize and care for your purchased item in your home for generations, we take the time and care to make sure it arrives in perfect condition in the quickest time circumstances allow without compromising quality.

We do our best to estimate your arrival time accurately, but unlike some of the massive bulk item retailers, we cannot guarantee the exact date of delivery of a unique item that took many days to handcraft for you. We will update you on the status of your delivery if there are any changes to estimated lead times. When you place your perfect item in the perfect place in your home, the wait will have been worth it. Meanwhile, If you have any questions regarding your order, please contact our Customer Care Team at support@jaimeerose.com or by phone at 480.360.4237.

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