Return Policy

At Shop Jaimee Rose, we are very excited to share our collection with you. Each item has been chosen with care. Should you be dissatisfied with your purchase and wish to return an item that has already been delivered, please follow the instructions below to obtain a Return Merchandise Authorization (RMA) form from Shop Jaimee Rose. All accepted returns other than damaged items will be issued store credit for the original purchase price minus all shipping and handling charges and a 25% restocking fee. Customers are responsible for return shipping.

Returning Undamaged Items

  • Damaged or incorrect items must be reported to support@jaimeerose.com within 48 hours of item receipt. Items reported after this time cannot be returned, refunded, or exchanged. See the section below titled DAMAGED ITEMS for detailed instructions.
  • All undamaged items must be returned within 15 days of the delivery of the item to the customer. Some items including rugs, mirrors, and furniture are final sales. 
  • To initiate a return, please send an email requesting a Return Merchandise Authorization (RMA) form to Shop Jaimee Rose at support@jaimeerose.com.
  • Please include your order number, item name, and reason for return.
  • Our Customer Support team will review your return request and issue an RMA form.
  • You must print and include your RMA form with the returned item. Items received without an RMA form will not be eligible for a return.
  • Returning an item is undertaken at your own risk and at your cost. It is your responsibility to ensure that the item is adequately packaged and insured. Shop Jaimee Rose is not liable for damage caused by inadequate packaging by you or your chosen shipper. If the item is damaged or lost in transit, the item will not be eligible for a return. 
  • Shipping and handling charges are non-refundable unless the item received is damaged, defective, or incorrect. 
  • Returns sent with postage due will be returned to the sender.
  • Once you have received an RMA from Shop Jaimee Rose, you may ship your item via your chosen carrier, and at your expense, to:

Shop Jaimee Rose

3517 E Indian School Rd.

Phoenix, AZ 85018

  • Allow 5-7 business days from receipt of the item at Shop Jaimee Rose for our Customer Service Team to conduct a quality inspection and verify the eligibility for return. 
  • If our Customer Service Team determines that the item is acceptable, you’ll receive an email notification. A refund will be issued as store credit minus the original shipping and handling charges and a 25% restocking fee.
  • Please allow 10-12 business days for your store credit to be available.

Damaged Items

While rare, occasionally items are damaged in transit. Please inspect your purchased items upon arrival. If you receive a piece that is incorrect or damaged, please notify our Customer Support team within 48 hours at ​support@jaimeerose.com​ to file a claim. Any notifications or claims outside of this window will be denied. Customers are required to photograph any damages to items and email the images to support@jaimeerose.com so that we can file a claim with our freight or shipping provider.  Should it be determined that the item was damaged in transit to you, Shop Jaimee Rose will replace the item or schedule a service technician to repair the issue. Damages must be reported within 48 hours of item receipt. Items reported after this time cannot be returned, refunded or exchanged. 

Rug Returns

Return shipping is the responsibility of the customer. All refunds are in the form of store credit minus the original shipping and handling charges, and less a 25% restocking fee. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns that arrive at Shop Jaimee Rose with postage due will be returned to the sender.  See the above section titled GENERAL RETURN POLICY for how to initiate a rug return. 

Make sure your RMA form is included with your returned rug. Once an authorized returned rug has been received, our Customer Service Team will inspect the rug for any wear, or damage. This process takes approximately 5-7 business days from the date of the rug arriving at Shop Jaimee Rose. If the Customer Service Team determines that the rug can be restocked, store credit will be issued within 10-12 business days of this review.

All product delivery dates are subject to change based on our vendors’ and manufacturers’ production schedules. Our Customer Service Team will notify you of delivery date changes that impact your order as we become aware of them.

Requirements for returning rugs

  • The rug was delivered within the last 15 days.
  • The rug must be in its original packaging. Original packing materials, labels, certificates of authenticity, and all other documents from the manufacturer must be included. Do not write on, or otherwise mare the original packaging.
  • There is a 25% restocking fee on all returned rugs.
  • Any customized size is not eligible for a refund.
  • Rug swatches sales are final and ineligible for return.

Lighting Returns

Return shipping is the responsibility of the customer. All refunds are in the form of store credit minus the original shipping and handling charges, and less a 25% restocking fee. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. See the above section titled GENERAL RETURN POLICY for how to initiate a rug return.

Once the light fixture has been received, our Customer Service Team will inspect the light fixture for any wear or damage. This process takes approximately 5-7 business days from the date of receipt. A refund will be issued once the inspection is completed within 10-12  business days, less return shipping, and a 25% restocking fee (per fixture).

If you receive any lighting that is incorrect or damaged, please notify our Customer Support team within 48 hours at ​support@jaimeerose.com​ to file a claim. Any notifications or claims outside of this window will be denied. See the above section titled DAMAGED ITEMS for more details. We cannot process a claim or issue a return on lighting that has been installed. Returns that arrive at Shop Jaimee Rose with postage due will be returned to the sender.

All product delivery dates are subject to change based on our vendors’ and manufacturers’ production schedules. Our Customer Service Team will notify you of delivery date changes that impact your order as we become aware of them. 

Requirements for lighting returns:

  • The item must have been delivered within the last 15 Days.
  • The item must be unused and uninstalled.
  • The item must be in the original packaging. This includes all original packaging material and original factory information and paperwork.
  • The Item must be packaged exactly as it was shipped. Do not write on, or otherwise mare the original packaging. Even small errors in repackaging the lighting could cause damage to the light fixture and render the return ineligible for a refund.
  • There is a 25% restocking fee on all returned lighting.

Artwork

All artwork sales are final. Once an order has been submitted, it cannot be changed or modified in any way. We cannot accept returns on any artwork purchases. All artwork is carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. If you receive an artwork that is incorrect or damaged, please notify our Customer Support team within 48 hours at ​support@jaimeerose.com​​ to file a claim. Any notifications or claims outside of this window will be denied. See the above section titled DAMAGED ITEMS for more details.

All product delivery dates are subject to change based on our vendors’ and manufacturers’ production schedules. Our Customer Service Team will notify you of delivery date changes that impact your order as we become aware of them.

Mirrors

All mirror sales are final. Once an order has been submitted, it cannot be changed or modified in any way.  We cannot accept returns on any mirror purchases. All mirrors are carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Please note any damages at the time of delivery. If you receive any mirror that is incorrect or damaged, please notify our Customer Support team within 48 hours at ​support@jaimeerose.com​​ to file a claim. Any notifications or claims outside of this window will be denied. See the above section titled DAMAGED ITEMS for more details.

All product delivery dates are subject to change based on our vendors’ and manufacturers’ production schedules. Our Customer Service Team will notify you of delivery date changes that impact your order as we become aware of them.

Furniture

All furniture sales are final. Once an order has been submitted, it cannot be changed or modified in any way. We cannot accept returns on any furniture purchases. Furniture is carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Please note any damages at the time of delivery.

If you receive any furniture that is incorrect or damaged, please notify our Customer Support team within 48 hours at ​support@jaimeerose.com​​ to file a claim. Any notifications or claims outside of this window will be denied. See the above section titled DAMAGED ITEMS for more details.

All product delivery dates are subject to change based on our vendors’ and manufacturers’ production schedules. Our Customer Service Team will notify you of delivery date changes that impact your order as we become aware of them.