Shipping

Global supply chain disruptions have made delivery times for furniture and home decor items unpredictable. As such all delivery times are estimates only.

At Shop Jaimee Rose we carefully curate the most beautiful decor and furniture available. These timeless pieces have been sourced the world over and are destined to be your treasured heirloom. Because each piece we sell is typically hand-made with great care, frequently fragile in nature and remote in origin, transporting it to your door is uniquely challenging. Just as you will prize and care for your purchased item in your home for generations, we take the time and care to make sure it arrives in perfect condition in the quickest time circumstances allow without compromising quality.

We do our best to estimate your arrival time accurately, but unlike some of the massive bulk item retailers, we cannot guarantee the exact date of delivery of a unique item that took many days to handcraft for you. We will update you on the status of your delivery if there are any changes to estimated lead times. When you place your perfect item in the perfect place in your home, the wait will have been worth it. Meanwhile, If you have any questions regarding your order, please contact our Customer Care Team at support@jaimeerose.com or by phone at 480.360.4237.

REGULARLY STOCKED DECOR ITEMS, PILLOWS, AND TEXTILES

We will inform you of any status changes or delays as we are made aware by our freight and parcel delivery partners. We appreciate your patience as we work with our vendors and suppliers to deliver your orders as quickly as possible.

ITEMS SHIPPED DIRECT FROM SHOP JAIMEE ROSE

Decor items that we stock and are shipped directly from ShopJaimeeRose by parcel carriers such as FedEx Ground will be shipped according to the lead times published on the specific product page. Changes to an address cannot be made 24 hours after receipt of your order. Once your order has been placed in our shipping queue, we cannot make changes to the order.

BACKORDERS

At ShopJaimeeRose we are in constant communication with our suppliers and vendors. We strive for accurate stock statuses and estimated shipping times. Delays in production and delivery lead times do occur and shipping and delivery dates are subject to change. Backordered furniture and artwork orders that have been sent to the manufacturer or artist cannot be canceled. Due to the custom nature of these items, all sales are final. Backordered items will be shipped as soon as they are received by us or our suppliers and you will be notified of the shipment and delivery timeline.

DAMAGED OR INCORRECT ITEMS

While rare, occasionally items are damaged in transit. Please inspect your purchased items upon arrival. If you receive a piece that is incorrect or damaged, please notify our Customer Support team within 48 hours at ​support@jaimeerose.com​ to file a claim. Any notifications or claims outside of this window will be denied. Customers are required to photograph any damages to items and email the images to support@jaimeerose.com so that we can file a claim with our freight or shipping provider.  Should it be determined that the item was damaged in transit to you, Shop Jaimee Rose will replace the item or schedule a service technician to repair the issue. Damages must be reported within 48 hours of item receipt. Items reported after this time cannot be returned, refunded, or exchanged.

CUSTOM ARTWORK AND FURNITURE

Custom Artwork and Furniture are made to order. Due to the custom nature of these items, all sales are final. Please allow 10-12 weeks for delivery unless otherwise specified in the product description.

LARGE ITEM AND FURNITURE  DELIVERIES 

Our furniture and artwork are typically shipped via one of our freight partners directly from the factory. One of our Customer Care Team will reach out to you to coordinate your shipment.

SHIPPING ESTIMATES

For a shipping rate estimate, please add the item to your cart and proceed to checkout. Once you have entered your shipping address on the checkout page the store will calculate your shipping rate.

ALASKA HAWAII & CANADA

At this time, we only ship to the continental United States (lower 48 states)

INTERNATIONAL SHIPPING

At this time, we only ship to the continental United States (lower 48 states)

CURBSIDE DELIVERY

When curbside delivery is specified,  our driver will contact you to arrange a time for dropoff. The driver will unload your items at the curb in front of your residence or on your driveway. You are responsible to place the furniture inside your home and remove and dispose of the packaging.

WHITE GLOVE DELIVERY

If White Glove delivery is specified, our local delivery company will contact you to schedule delivery when your item has arrived at their warehouse.

Make sure the area where the large item will be placed is clear. Our delivery crew cannot move furniture out of the way, dispose of unwanted furniture, or remove doors from hinges to allow for extra clearance. 

Our delivery crew will place your item in the desired location on the ground floor or up or down one flight of stairs. They will also remove and dispose of any wrapping and packaging materials.